INGRS 0.29 THB
TH

Economic / Product Excellence

Economic/Product Excellence

Sustainability Perspective Economic
Objective
  1. To understand stakeholders expectation
  2. To understand potential customer expectation
  3. To strengthen supply chain ability to support future EV project
Significant Relate Topic
  1. Product Quality , Cost and Delivery
  2. Stratigic Stakeholders Cooperation
  3. Customer Cooperation
Implementation Item/Method
  1. Supply Chain Management by;
    - Supplier Comunication
    - Supplier Delopment by Implement Current Supplier Improvement Program and New Supplier Sourcing Program and Development Program
  2. Conduct Marketing Research
  3. Conduct Customer Relation Management
  4. Conduct JV/TA Engagement Program
  5. Strategic Stakeholders Engagement Program
  6. Customer Satisfaction
Monitoring Process
  1. Management Review of ISO 9001,IATF 16949,ISO 14001 and ISO 45001
  2. Annual Management Plan
Relate Law and Standard Customer Specific Requirement,ISO 9001,IATF 16949 and ISO 14001

GOAL, TARGET AND RESULT

No. Goals/Target Result Remark
    2019 2020 2021  
1. Current Supplier Performance Average Score 0 0 0 To be monitor on FY 2022/23
2. Number of JV/TA XXX XXX XXX  
3. Overall customer satisfaction Score - - - To be monitor on FY 2022/23

Detail of Sustainability Development refer to httpss: //xxxxxx

SUSTAINABLE DEVELOPMENT ACTIVITIES

Economic
System IAV FCT IPSB ITSB TSSB PTIMV PTITI IAIPL
ISO 9001 Quality
Management System		            
IATF 16949 Automotive
Management System		    
ISO 14001 Environmental
Management System		    
ISO 45001 Occupational Health
And Safety Management		          

The Company continuously develop and improve the operation processes to produce parts and services in compliance to customers requirement. ISO 9001, IATF 16949, ISO 14001 and ISO 45001 system were adopted and implemented to ensure customers satisfaction is met. With customers satisfaction survey conducted every year, the Company confident to be good partners for our customers.

To sustain our businesses in Covid-19 Pandemic period, customers voice, view and requirement shall be still fast responded. The Company has implemented “Customer Relation Management Program” or CRM to ensure all customers expectation will be supported. CRM activities in FY2020/21 consist of;
1) Online Customer Meeting
2) Online Customer Conference

Supply Chain Management
Supplier Communication

To strengthen the cooperation between INGRS and our suppliers, the correct information ensured and on time. The company has set the communication channel such as the yearly supplier conference, monthly supplier evaluation and departmental Quality, Cost & Delivery (“QCD”) follow up.

Due to pandemic of Covid-19 in FY 2020/21, the Company still convey the important information through on-line such as supplier yearly performance, supplier manual and regulation of environmental.
Vendor Development

To sustain vendors’ QCD performance and their co-operation in delivering satisfication to our customers, the Company continuously conduct supplier development program as follow such as yearly supplier audit, supplier improvement program and knowledge sharing and coaching.

Related Topics

Environment/Planet Excellence Social/People Excellence